Next Generation Phone Systems for Today’s Business

Hosted VoIP, based on ShoreTel Sky Call Conductor software developed in-house, forms the heart of ShoreTel Sky, ShoreTel’s cloud communications solution. The inherent flexibility of the solution allows organizations to add unified communications and contact center capabilities as they need them.

The solution is backed by dedicated teams of cloud telephony experts who manage the entire experience, from an organization’s move to the cloud, to ongoing upgrades and maintenance, to support for users.

Unified Communications

Hosted VoIP with unified communications services bundles together a variety of easy-to-use technologies – including unified messaging, IM, presence, and mobility – that integrate data and applications with the solution’s voice capabilities. Users can communicate, and collaborate, however and from wherever, on the device of their choice.

Contact Center

The integrated hosted contact center capabilities of ShoreTel’s cloud communications solution extend this functionality to an entire organization. Features include: full ACD control, prioritized skill routing, configurable hold treatment, and an audio library which lets call center supervisors easily store and update their recordings.

Integrated Applications

The cloud-based communications solution offers tight integration with leading CRM, ERP, and applicant-tracking software, enabling performance-enhancing functionality such as “click-to-dial,” and screen pops on inbound calls that foster a more personalized customer experience. An API also allows for integration with other businesses processes or homegrown applications.

Additional Services

The inherent flexibility of the solution’s core technology permits organizations to add services to meet their needs – and those of their customers. These services include: call recording, on-demand conferencing, voice-to-email transcription, and fax-to-email (both incoming and outbound).

More and more businesses are moving their applications and processes to the cloud. Business telephone systems are no different from those other applications. Companies realize the benefits and simplicity of moving their communications to a hosted provider. Serving the hosted market since 2000, we provide an experience and quality that our customers love. But beyond just providing great quality and simplicity, our advanced services for business phone systems further stand apart from other VoIP providers thanks to our rich business intelligence applications and our wide range of UC solutions; including:

• ShoreTel Sky Mobility – Make and take business calls on your smartphone
• ShoreTel Sky Communicator – Easily chat, share and connect with colleagues
• ShoreTel Sky Softphone – Work from anywhere without a handset
• ShoreTel Sky Scribe – Read your voicemail