Q: How long does it take to get our equipment, once it has been ordered?
Typically we can get your equipment within a week, depending on the quantity and equipment, it may take longer. Your Enterprise Cloud Solutions account executive will keep you updated on your equipment once it has been purchased.
Q: What forms of payment does Enterprise Cloud Solutions accept?
Most of our existing customers purchase equipment on a purchase order, however customers may also pay for equipment/services with a company check or with a major credit card.
Q: Does Enterprise Cloud Solutions work outside of Arizona?
Yes, we have several clients that are not in the State of Arizona. Our engineers can typically work remotely on your equipment, but occasionally we need to make an on-site visit.
Q: Does Enterprise Cloud Solutions offer emergency service?
Yes, we have engineers available 24 hours a day, 7 days a week. If you are having problem with your network infrastructure and it can’t wait until normal business hours, call our main number (480-505-1111) and leave a voicemail and an ECS representative will call you back.
Q: Does Enterprise Cloud Solutions offer I.T. staffing solutions for customers?
Yes, we can help you short-term or long-term. We have network engineers on-site daily for some of our customers in Arizona.
Q: How much do you charge per hour for a network engineer?
Our prices vary, unless you are using the AZ State Contract. Typically our rates are in the range of $185 to $285 per hour depending on several variables. If you have questions about our rates, contact us using the form at the bottom of the page or call ECS at (480) 505-1111.
Q: What if I don’t know what equipment or solution to purchase?
One of our primary goals at Enterprise Cloud Solutions is to help our customers make the right decision when it comes to purchasing equipment and implementing solutions. If we don’t have the right product line or solution to fit your needs, we will let you know and refer you to another vendor that will be able to help you. The last thing we want is for you to feel like you have a sub-par solution that didn’t solve your problem.
Q: What if I didn’t purchase my networking equipment from you, can you still help me?
Yes, we have new customers all of the time who purchased their equipment from another vendor that we are able to help. We support, configure, and install all of the equipment that is sold through our partners.
Q: Do you demo the equipment you sell?
In most cases, the answer is YES. We offer a “try and buy” plan for just about everything we sell. Obviously there are a lot variables and we can’t demo everything we sell at your facility. Typically evaluations are between two and four weeks. Call one of our account executives today for more information.