ShoreTel Sky Call Recording

ShoreTel Sky Replay gives subscribers the ability to record phone calls and retrieve the recording via a Web interface. All calls can be automatically recorded, or call recording can be configured for selective use with the push of a button on the telephone.

• Provides powerful and feature rich unified communications at an affordable price point
• Installs quickly and easily, and integrates system management
• Empowers employees with flexible communications tools, regardless of location, to increase productivity
• Improves business agility with a platform built for growth

How does it work?

Record

Call recording can be enabled for all calls or initiated from the telephone station with push of a button. Call recording can be paused during recording. Users can capture the entire call even if recording is initiated after the call has started.

Playback

Recordings appear in the user’s Web interface and can be searched with filters and downloaded. Playback uses any commercial media player like Windows Media Player or Apple QuickTime.

Manage

The phone administrator manages the type of recording capability for each user on the system through an easy-to-use Web interface. Users can be designated to have all calls recorded or given the capability to choose calls to be recorded from their telephone stations. All recordings can be managed for retrieval and storage. Call recording data records are accessible for searching and reporting.